Privacy Policy

This Privacy Policy applies to:

If you have questions regarding this Privacy Policy or your personal information, please contact us using the information above.

Heritage Electric may collect personal information that you voluntarily provide when you request an estimate, schedule electrical services, communicate with us, submit a website form, make a payment, or otherwise interact with our business.

We may also collect limited technical information when you visit our website, such as browser, device, and website usage information.

Heritage Electric may use customer information to:

• Respond to inquiries and requests for electrical services
• Prepare and provide estimates and quotes
• Schedule and manage appointments
• Perform and administer electrical services and projects
• Send appointment confirmations and reminders
• Provide technician arrival and scheduling updates
• Communicate regarding estimates, projects, invoices, and payments
• Provide customer service and respond to questions
• Maintain customer and service records
• Send follow-up communications and request feedback or reviews
• Improve our services and business operations
• Comply with applicable legal, regulatory, licensing, accounting, and recordkeeping requirements
• Send promotional or marketing communications when permitted by law and when appropriate consent has been obtained

If you provide your mobile phone number and consent to receive text messages from Heritage Electric, we may send you SMS/text messages related to your interactions with our business.

Messages may include appointment confirmations and reminders, scheduling updates, technician arrival notifications, estimates and quotes, project updates, invoices, payment notifications, customer service communications, service follow-ups, review requests, and promotional communications where applicable.

Message frequency varies depending on your services, appointments, and interactions with Heritage Electric.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services from Heritage Electric.

Heritage Electric does not sell or rent your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business or provide services to you. These providers may include customer-management and scheduling platforms, communications providers, payment processors, accounting providers, website providers, technology providers, and other contractors or service providers assisting with our business operations.

These parties may receive only the information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, regulation, court order, governmental request, or when reasonably necessary to protect the rights, property, or safety of Heritage Electric, our customers, or others.

Mobile phone information, SMS opt-in data, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to service providers that facilitate our SMS communications solely as necessary to deliver and manage those communications.

Heritage Electric takes reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

We use reputable business systems and service providers and limit access to personal information to individuals and providers who reasonably require access to perform business functions.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted electronically.

You may contact Heritage Electric to:

• Request access to personal information we maintain about you
• Correct or update inaccurate contact information
• Request deletion of certain personal information, subject to applicable legal and business recordkeeping requirements
• Ask questions about how your information is collected or used
• Opt out of certain communications

To make a request, contact Heritage Electric using the phone number or email address listed in this Privacy Policy.

We may retain certain information when reasonably necessary to comply with legal, tax, licensing, warranty, accounting, insurance, dispute-resolution, or other legitimate business requirements.

Heritage Electric may use third-party software and service providers to operate our business, including platforms used for customer management, scheduling, communications, payments, accounting, and website functionality.

These third parties may process information on our behalf according to their respective privacy practices and contractual obligations.

Our website may also contain links to third-party websites. Heritage Electric is not responsible for the privacy practices or content of independently operated third-party websites.